Refund Policy
Last updated 2 August 2026
Failed renders are always refunded
Credits are deducted when a render starts. If it fails for any reason — a GPU error, a timeout, or a problem on our side — the credits are returned to your balance automatically. You do not need to ask. The refund appears in your credit history within seconds of the failure.
Unused credit packs
If you bought a credit pack and haven't spent any of it, email support@triven.ai within 14 days of purchase and we'll refund it in full to your original payment method.
Partially used packs
Once credits have been spent on renders, that GPU time has been bought and paid for on our side, so spent credits are not refundable. We may refund the unused portion at our discretion if something went wrong — just ask.
What isn't refundable
- Renders that completed successfully but that you didn't like. AI output is variable by nature; use the free trial credits to check the quality first.
- Videos deleted after the 30-day retention window. We warn you by email before this happens.
- Accounts terminated for breaching the Acceptable Use Policy.
How to request a refund
Email support@triven.ai from the address on your account, with the date and amount of the purchase. We respond within 2 business days. Approved refunds reach your bank within 5–10 business days, depending on your card issuer.
Chargebacks
Please contact us before raising a chargeback — it is almost always faster. Accounts with an open chargeback are suspended until it is resolved.